Your novated lease questions answered

Maintenance & Repairs

IMPORTANT: You must notify any auto centre that the car is an Easi Novated Lease prior to any work being carried out so they may obtain an authorisation number. Ask them to contact 1300 266 828 to request an authorisation to service. Failure to do so may mean you are charged full retail prices instead of discounted fleet prices.

Servicing:

Scheduled manufacturer services and maintenance can be carried out at your preferred service centre. All repairs must be attended to as soon as possible. Under no circumstance is a vehicle to be driven with a defect which would render it unsafe for driving.

You must ensure that coolant and all oil levels are maintained in accordance with the vehicle owner’s manual.

NOTE: Instruct the centre to obtain an Easi Novated Lease authorisation code by contacting us BEFORE work is carried out.

mycar Tyre & Auto —13 12 28
www.mycar.com.au

Tyres:

Only visit a recognised tyre centre below for competitive pricing. Only original manufacturer supplied tyres or their equivalent will be provided unless prior arrangements have been agreed to.

Tyres should be visually inspected regularly by you to ensure that they have the correct pressure and have no visual signs of damage

NOTE: Instruct the centre to obtain an Easi Novated Lease authorisation code by contacting us BEFORE work is carried out.

mycar Tyre & Auto — 13 12 28
Bridgestone — 13 12 29
Bob Jane T-Mart — 1800 000 364
Tyrepower — 13 21 91
Beaurepaires — 13 23 81

Windscreens:

Should you be unfortunate enough to require a replacement, priority should be given to one of the following windscreen replacement companies for competitive pricing.

NOTE: Instruct the centre to obtain an Easi Novated Lease authorisation code by contacting us BEFORE work is carried out.

Novus 13 22 34
Windscreens O’Brien 1800 059 217
Instant Windscreens 13 24 44

Accident Repair:

If you are involved in an accident (not causing injury) your first port of call should be your insurance provider.

Insurance & Claims

If you are involved in an accident (not causing injury) your first port of call should be your insurance provider.

If your vehicle is insured by Armada, Easi’s preferred insurance provider, you can contact them directly and quote your policy number to get your claim underway.

Fuel Card

Your Easi WEX Motorpass card is accepted at over 90% of fuel stations across Australia. Score discounts and benefits when you fill up, including with Woolworths Rewards and FlyBuys Rewards.

The Easi WEX Motorpass can be used for a carwash at any of the WEX Motorpass fuel stations (which will be deducted from your fuel budget).

I haven’t received my WEX Motorpass card?
Please contact us to discuss sending a replacement card if required: [email protected]

What do I do when I first receive my WEX Motorpass Card?
You will be required to activate your Easi WEX Motorpass and set a PIN. It is important that you sign the back of the card in the signature panel immediately.

My WEX Motorpass card was rejected, what should I do?
If a card is rejected, ensure that the fuel outlet contacts WEX Motorpass via the numbers on the back of the card. This is the only way that your card can be reactivated on the spot.

What if my WEX Motorpass card has been lost or stolen?
It is the driver’s responsibility to keep cards in a secure place. In the event of a lost stolen card, please notify your fuel card administrator at [email protected]

Alternatively, you can contact WEX Motorpass for after-hours assistance: 1300 366 109

What Can I Claim?

Car Care Consumables

Oil, coolant, wiper fluid, battery replacement, petrol. If it pertains to the safe operation of your vehicle, you can generally claim it.* Always remember to keep the receipt for your purchase and make a claim for your purchase here.

You can add a purchase of motor oil to your WEX Fuel Card at any accepted service station.

Registration

If you receive a registration notice, please scan and forward to [email protected].

Do you offer incentives for referring friends?
We sure do. Ask that person to mention your name and when they go through with a Novated Lease arrangement and we’ll reward you with $250 credited to your Easi account.

I’ve received a notice to register my vehicle?
Easi will manage the re-registration of your vehicle. If you receive a registration notice, please scan and forward to [email protected].

What if something doesn’t look right in my transactions?
We’re here to help. Please reach out to us directly if you have any questions about the transactions shown on your statement.

What happens if my car is a write-off from a collision?
If your car is written off, you can apply for a new lease. The new lease process will be exactly the same when you applied for your original lease.

What happens if I get a traffic infringement or parking fine?
Traffic and parking infringements will be sent directly to Easi (as your vehicle is registered to our postal address) and we will immediately forward the infringement to the registered lease holder for processing. Easi will keep a record of the infringement for reporting purposes.

My lease is ending; what can I do?

If you’d like to upgrade to a newer model — start by getting a quote.

You can sell your car through Car Go Go to reduce your residual payment.

If you’d like to keep your car for a couple more years, we’ll help refinance your residual payment and arrange another fully-maintained quote. Get in touch with us to get started.

What can I claim?

Car Care Consumables

Oil, coolant, wiper fluid, battery replacement, petrol. If it pertains to the safe operation of your vehicle, you can generally claim it.* Always remember to keep the receipt for your purchase and make a claim for your purchase here.

You can add a purchase of motor oil to your WEX Fuel Card at any accepted service station.

Car Care Consumables

Oil, coolant, wiper fluid, battery replacement, petrol. If it pertains to the safe operation of your vehicle, you can generally claim it.* Always remember to keep the receipt for your purchase and make a claim for your purchase here.

You can add a purchase of motor oil to your WEX Fuel Card at any accepted service station.

Registration

It is your responsibility to ensure that your registration remains current for the term of your lease. When you receive your renewal notice, please pay and submit a reimbursement claim through the novated lease portal. Alternately, if you have surplus funds in your account, you can send your registration renewal to [email protected] and we can pay on your behalf.

* At the discretion of Easi and our partners.